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Frequently asked questions

Have a question? We are here to help.


The Omic app downloads data from your wearable device and forms a picture of your health and well-being. It then starts making intervention recommendations to help you improve. You can find out more here.

Simply purchase an app subscription, or select “autoship” when purchasing any of our products for a free subscription. View our subscription plans here.


If your order has already shipped, we’re unable to cancel it, since it’s already en route. If you notify [email protected] while your order is processing, we’d be happy to cancel it for you.


We are committed to going above and beyond industry standards. Each product is created with science, purity, potency and form in mind. Every single one of our products are carefully formulated using decades of scientific evidence and are rigorously tested.

Sometimes you’ll see the disclaimer: “These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.” This statement is required by the U.S. Food and Drug Administration in certain instances. Supplements are not considered to be pharmaceutical drugs by the FDA, which means they are not monitored in the same way and do not require pre-approval before being sold. This also means, according to The Dietary Supplement Health and Education Act of 1994 (DSHEA), that because supplements are not drugs, supplement companies cannot imply, insinuate or state that their product diagnoses, treats, cures, or prevents disease of any kind.

Yes, some of Omic’s supplements may be stacked and some of them are intended that way. Carefully read the product descriptions to find out more.

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Written by Dr. Cindy de Villiers.
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